Last updated: 12 August 2026
SafeTag is operated by SafeTag Verify Limited.
If you subscribe to a paid SafeTag plan and change your mind within 7 days of the first charge, email us and we'll refund that charge in full — no questions asked.
After the first 7 days, subscription fees are non-refundable. You can cancel renewal at any time from your dashboard; your plan stays active until the end of the paid period.
Posters, handouts, stickers and labels from the print shop are produced to order with your own business details, so they cannot be resold. You can cancel a print order for a full refund any time before production starts; once production starts the order is non-refundable. If an order arrives damaged, incomplete or printed incorrectly, tell us within 7 days of delivery and we replace it free of charge.
The ₦200 sent to prove account ownership is not a fee: it is credited to your next subscription. It is not refunded separately in cash.
Accounts suspended for policy violations (impersonation, false reports, fraud) are not eligible for refunds.
Email support@safetag.ng from the address on your account. Refunds are processed back to your original payment method within 5–10 business days by our payment processor.